Refund Policy

How Refunds Are Issued (Account Credit Only)

All approved refunds are issued exclusively as VidOrange account credit. The credited amount is added to your VidOrange account and can be used for any future campaign or service on VidOrange. We do not issue refunds to the original payment method (credit/debit card, PayPal, or bank account), except where required by applicable law.

Refund Eligibility

We offer refunds, issued as VidOrange account credit, under the following circumstances:

• If services have not yet begun within 48 hours of payment
• If we are unable to deliver the promised services due to technical issues on our end
• If there is a billing error

Non-Refundable Situations

Refunds are not available in the following cases:

• Services have already been delivered or campaigns have started
• Dissatisfaction with results (as results vary and are not guaranteed)
• Change of mind after services have begun
• Violation of YouTube's terms of service by the customer

Refund Process

To request a refund, please contact us within 7 days of your purchase. Refund requests will be reviewed within 5 business days, and approved refunds will be added to your VidOrange account as credit within 10 business days.

Partial Refunds

In some cases, we may offer partial refunds if services have been partially delivered. This will be determined on a case-by-case basis. Partial refunds are also issued as VidOrange account credit only.

Contact for Refunds

To request a refund, please contact us with your order details and reason for the refund request.